Ziibras FAQs

Q1. How do I become a Ziibras VIP?

Simply subscribe with your email and you’ll become part of the Ziibras VIP community.

You’ll receive early access to new arrivals, exclusive offers, and special pricing on our latest styles.

Q2. What size should I choose?

Please follow the Ziibras Size Guide to measure your underbust and bust accurately.

Because each design fits slightly differently, we recommend choosing your size based on our chart rather than past bra brands.

If you’re unsure, feel free to contact us at hello@ziibras.com — we’re happy to help.

Q3. Do you offer discounts?

Our pricing is designed to be fair and consistent.

However, we occasionally offer promotions and bundle savings, which are automatically applied at checkout when eligible.

Q4. What payment methods do you accept?

We accept:

  • PayPal

  • Major credit and debit cards

All payments are securely processed.

Q5. What should I do if my payment fails?

Please check that your card details are entered correctly and that your bank allows international transactions.

If payment still fails, you may try another card or contact your bank directly.

Q6. How does Ziibras ensure product quality?

We maintain strict quality control throughout:

  • Material selection

  • Production

  • Finishing

  • Packaging

Every bra is inspected to ensure consistent fit, comfort, and construction before shipment.

Q7. Where is my order?

Orders are processed within 1–3 business days.

Once shipped, you’ll receive a confirmation email with tracking information so you can follow your delivery.

Q8. How long does delivery take?

Estimated delivery time is 7–21 business days, depending on your location and local carrier.

Q9. What is your return & exchange policy?

We offer a 15-day return policy from the date you receive your order.

To be eligible for return:

  • Items must be unworn and unused

  • Tags attached

  • Original packaging included

Please contact hello@ziibras.com to request a return before sending any items back.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Q10. How long does it take to receive my refund?

Once your return is received and inspected:

  • PayPal refunds: 3–7 business days

  • Card refunds: 7–25 business days (depending on your bank)

💌 Need more help?

You can always contact us at:

hello@ziibras.com

Or message us on Instagram — our team is happy to assist 💕